Case Studies
Across ITAM, ITAD, and customer-side ITSM delivery, the pattern is the same: when the foundation is governed, reporting holds. These cases show how we turn uncertainty into decision-grade clarity, so leadership can act without guessing. Some organisations have tools. Others have processes. Very few have a lifecycle that produces financial and operational proof, directly useable for sustainability reporting.
The cases below are anonymised, but concrete. They show how we quantify risk, stabilise end-of-life execution, align governance and operating models, and make programmes land—with evidence, not optimism.
Service(s)
IT Asset Management
Case
Oracle risk made measurable (ITAM-led governance and process reset)
Customer
Large Nordic energy & utilities group
Addressed Customer Challenge
The organisation faced uncertainty around its Oracle installation on virtualised hardware. A huge license and financial risk was suspected, but not quantified or governable. At the same time, key business processes had drifted away from the intended operating model, creating operational friction and weak control.
How we created control
We led an ITAM-driven advisory engagement that made risk measurable and actionable: mapping the Oracle financial risk profile, advising leadership on the financial implications and the path to operational restoration, and driving organisational change to embed the renewed process across IT.
Business Impact
Leadership moved from “we think we have a problem” to a controlled position: a clear financial risk picture, an agreed restoration path for core processes, and an embedded operating approach that could be run consistently going forward, not as a one-off fix.
Outcomes
Decision-grade financial control
Leadership gained a quantified risk picture to prioritise mitigation and budget with confidence.
Potential financial exposure quantified at DKK 750 million and the ris was remedied, and brought to zero.
Reduced operational friction through process restoration
Core ways of working were re-aligned and embedded across IT, improving consistency and control.
Stronger governance for high-risk platforms
Oracle risk moved from “suspected” to governable, enabling repeatable oversight instead of one-off firefighting.
Service(s)
IT Asset Disposal, IT Asset Management
Case
Global ITAD transformation: from cost centre to value input to scope 3 reporting
Customer
Global life-sciences enterprise (multi-region operations)
Addressed Customer Challenge
IT asset disposal was treated as a necessary cost, executed unevenly across regions. The organisation needed one global model that could deliver financial control, certified handling, and defensible Scope 3 reporting, without slowing operations down.
How we created control
We led a global ITAD implementation designed to turn end-of-life into a governed value stream: selecting a supplier, rolling out across nine regions, aligning reporting to Scope 3 requirements, building a positive business case, and establishing an international tax and customs model that could support cross-border execution.
Business Impact
Disposal moved from fragmented regional practice to a global, auditable model with certified disposal and resale, thereby enabling measurable carbon reduction initiatives and consistent reporting under Scope 3.
The organisation gained a scalable operating setup where value, compliance, and sustainability outputs were produced as part of the flow.
Outcomes
Global adoption:
95%+ of worldwide IT assets integrated into the model
ScaleImplemented across nine regions with multinational stakeholder governance
Reporting.
Supported by certified disposal/resale, we enabled higher quality in Scope 3-aligned reporting established,
Service(s)
IT Asset Disposal, IT Asset Management
Case
From fragmented disposal to governed lifecycle
Customer
Large European consulting group (multi-country operations)
Addressed Customer Challenge
Disposal worked locally, but proof and reporting didn’t scale across countries. Handling consistency varied by partner and location, weakening audit readiness and making financial closure and sustainability outcomes harder to defend. Asset truth was split between endpoint management and the asset tool, creating blind spots and manual reconciliation.
How we created control
We treated ITAD and ITAM as one lifecycle: ITAD must produce traceable closure and reporting, and ITAM must make it defensible over time. We established a pan-European ITAD framework and connected it to an ITAM deep-dive and remediation roadmap, so improvement followed a controlled sequence. Finance/VAT modelling was explicitly gated on data and process maturity.
Business Impact
A signed pan-European ITAD foundation was operationalised with initial pickups, and financial + CO₂ reporting was delivered as part of the flow. In parallel, leadership received a prioritised ITAM roadmap covering policies, lifecycle/processes, CI/inventory modelling, data model, discovery/tooling direction, and governance. Visibility gaps were made measurable, enabling funding and execution without guesswork.
Outcomes
Scaled governance across countries
Pan-European ITAD framework contracted and operationalised, making disposal and reporting consistent beyond local practice.
Defensible reporting built into the lifecycle
Financial and CO₂ reporting delivered as part of the ITAD flow, supported by a quantified visibility baseline.
Better investment decisions, less rework risk
A sequenced ITAM roadmap plus formal gating of finance/VAT modelling prevented downstream structures being built on unreliable data.
Service(s)
IT Asset Management, Customer-Side IT Service Management implementation
Case
From ITSM procurement to controlled go-live (ServiceNow + organisational embedding)
Customer
Large Nordic public-sector organisation
Addressed Customer Challenge
The organisation was replacing its service management tool while reshaping the support organisation. Leadership needed a defensible business case, a procurement and contract model that could hold, and a programme design that would turn benefits into operational change, not just a platform rollout.
How we created control
We built the programme in the right order: leadership alignment and benefit logic first, then procurement and contract structure, then disciplined delivery across two connected tracks—organisational embedding (roles, responsibilities, ITIL processes, change) and ServiceNow implementation (workshops, delivery control, internal coordination).
Business Impact
A complete end-to-end setup was established: quantified benefits and KPI logic, signed contracts and selected suppliers, and a controlled programme execution model with clear governance, supplier management, and SteerCo reporting. The programme went live with the organisational shift embedded alongside the platform.
Outcomes
Go-live deviation vs baseline:
+59,000 DKK and +11 days
Delivery governance:
Manageing 2 project managers, 7 process owners, 20+ process managers
Procurement results:
Requirements and agreements completed; suppliers selected; contracts signed
Service(s)
IT Asset Management
Case
From CMDB tracking to lifecycle ITAM while keeping foundation made fundable.
Customer
Danish municipality with a central IT organisation supporting multiple departments, locations, and data sources through one ITSM platform.
Addressed Customer Challenge
The estate was being managed primarily as configuration management. Systems and datasets existed, but asset truth wasn’t stable enough to govern as a lifecycle, making reporting, prioritisation, and decision support harder to defend.
How we created control
We established a measurable baseline first (data analysis + workshop-calibrated maturity), then translated the findings into a sequenced roadmap that prioritised policies, lifecycle processes, and CI/asset modelling before tool expansion and automation.
Business Impact
Leadership received a clear shift—from “we register CIs” to “we govern assets as a lifecycle”—and a practical roadmap structured as Must / Should / Could, with next steps designed to make ITAM executable in the current setup.
Outcomes
Leadership gained decision-grade visibility
One agreed baseline for asset truth and maturity replaced conflicting system narratives.FB ITAM Roadmap.
A clear first implementation step was defined and resourced:
The Must package was quantified, enabling governance and budgeting.FB ITAM Roadmap.
Lifecycle ITAM was made actionable:
A sequenced roadmap established what must exist before tooling and automation will pay off.FB ITAM Roadmap.